Live Stream FAQs
How to watch live streaming on Our League
HOW DO I PURCHASE A STREAMING PASS?
In order to purchase an available stream, you need to be logged into your Our League account on the rugby-league.com website. You cannot purchase within the app.
To purchase the stream:
- Ensure you are logged into your Our League account, or create one if you don't already have one.
- Head to your Our League Dashboard.
- In the main video player, click on the game you wish to purchase, or click on the 'purchase packages' button beneath it.
- Click on the package you wish to purchase and click 'buy'.
- Please follow the payment process steps.
- Once you receive your order confirmation, you can now watch the match via the Our League app on the 'videos' section of the app home page, or via the website.
DO I NEED AN ACCOUNT?
All supporters will require a free Our League account to use our Matchday LIVE streaming service.
Many fans will already have an Our League Account set up, which can be used to log-in seamlessly between our website and app.
You can set up your account for free - it requires only a valid email address and a few minutes to set up.
HOW CAN I WATCH?
Our League membership is accessible on desktop and mobile devices. You can view via the Our League app on the 'videos' section of the app home page, or via the website.
If you are accessing the match stream on a mobile device such as a smartphone or tablet, we strongly recommend that you do so via the Our League Official App ensuring that your App is updated to the latest version.
Download the Our League Official App here:
Apple users can download the Our League Official app from the App Store
Android users can download the Our League Official app from Google Play
For our recommended settings and system operators, see below:
The RFL recommends members use the following operating systems and browsers which are fully supported for live content.
This will ensure you enjoy the best experience when live streaming video or listening to live audio commentary.
We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria.
Operating systems: Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1, Windows 10 and later new Windows releases
Browsers: the latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome
Operating systems: Mac OS X v10.12 Sierra, or later
Browsers: the latest versions of Safari, Mozilla Firefox and Google Chrome
Please note: supporters who have upgraded to the latest version of OS X (Mojave) or have otherwise upgraded to Safari 12may have issues with live content in Safari – please use latest versions of Firefox and Chrome in this case. Internet Explorer and Opera are not supported.
Please note that, in line with RFL regulations, supporters must use the Our League Official App to watch live match streams.
Operating systems: 19+ (Kitkat 4.4 and above)
Apple iPhone and iPad
Operating systems: the latest two iOS versions (currently 12 and 13)
For more advice, please email firstname.lastname@example.org
CAN I WATCH THE FULL MATCH AFTERWARDS?
After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to all who were given access to the live match, i.e. purchasers of the stream and season ticket holders. The process used to validate your stream will give you automatic access to replays once they’re available. Full match replays will be available for purchasers to watch for 14 days after the live game.
WHICH DEVICES/BROWSERS DOES THE STREAMING WORK ON?
Live video streams can be accessed across desktop, tablet and mobile devices with up-to-date browsers or via the official Our League app on mobile or tablet.
If you are unsure whether your technology will be supported, please contact email@example.com with your device and browser details. Your browser should be one of the latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome or Safari.
Internet Explorer and Opera are not supported for Live Video.
Still having issues? Please email support at firstname.lastname@example.org
CAN I CAST THE MATCH ONTO MY TV?
As part of our ongoing improvement of the Our League app, users can now cast their screen onto their TV via series of casting devices/Smart TV functionality.
For more information on how to do this, click here.
Casting on devices using iOS 14 onwards is currently not supported. We are currently working with our app providers to develop this feature.
HOW DO I REQUEST FOR A REFUND?
By purchasing a stream through the Our League platform, you will not be eligible for a refund unless the purchaser can prove that the loss of stream was due to an error by the Broadcaster and that error was within the Broadcaster’s control. An example of an error outside the Broadcaster’s control would be where the Match Owner or Venue Operator operates a feed that conflicts with the Broadcaster’s output.
Please note that no refunds will be issued for Day/Weekend Passes in the event that some matches are not played. Refunds will only be eligible if all games are not played that day/weekend.
In order to claim a refund, the purchaser will have to show:
(a) The stream failed
(b) Why the stream failed
(c) For how long the stream failed
(d) Proof of purchase of stream
No refund will be available to any person provided that at least half of the Match is available on the stream.
To request a refund please contact: email@example.com