Safeguarding Children Online Classroom - SPC1

Please read carefully.

Booking Terms & Conditions.

• Learners are expected to attend the full course as advertised.
• If your booking is completed by an individual other than the named learner, it is the responsibility of the person placing the booking to ensure the learner is suitable for the course and has the relevant experience.
• All learners agree to abide by the General Rules and Conditions for the use of Online Safety.
• All learners take part at their own risk.
• E-Certificates are issued by the Rugby Football League and can two to four weeks from the submission of the results.
• Course fees are payable upon booking by debit/credit card. Should you wish to be invoiced the Rugby Football League require a valid, authorised purchase order. All invoices must be paid in full within five working days. Failure to pay within five working days will result in place(s) not being confirmed.
• Rugby Football League cannot reserve places on courses.

Cancellation Policy.

• The Rugby Football League reserves the right to cancel or reschedule courses at their discretion, for example but not exclusive to insufficient learners enrolled, workforce illness. In such cases learners shall be offered a refund of the fees paid. In such cases The Rugby Football League liability shall be restricted to reimbursement of any fees paid to them alone and will not cover additional fees indirectly associated with the course.
• In the event of a learner wishing to cancel, the individual must follow up with written confirmation to the Rugby Football League (coursebookings@rfl.co.uk) with their intentions of cancelling. Individuals should give personal details and full details of which course they booked onto to administer this.
• If you cancel 31 days or more prior to the start of the course, you can either:
  • receive a refund less a £10 administration fee or
  • be transferred onto another course (subject to availability) after a £10 transfer fee has been paid.
• If you cancel between 11 and 30 days prior to the start of the course, you can either:
  • receive a refund less a £15 administration fee or
  • be transferred onto another course (subject to availability) after a £15 transfer fee has been paid.
• In the event of illness / injury (for which a doctor’s note must be provided) or exceptional circumstances which will be at the absolute discretion of the RFL, the RFL will consider either:
  • Waiver the transfer fee or
  • a reduction in the administration costs.
• If you cancel up to 10 days prior to the start of the course, no refund or transfer will be offered except in the event of illness / injury (for which a doctor’s note must be provided) or exceptional circumstances which will be at the absolute discretion of the RFL.
• If you do not attend the course and no communication has been received, no refund will be offered.
• In the event of bookings being made under an incorrect learner account, a refund will be issued so that the correct learner can rebook onto the course. Administration fees as outlined above will be incurred. The RFL does not accept transfers from learner to learner or the holding of spaces whilst refunds are processed.
• If a club pays for a learner to attend a course, the place on the course is the property of the learner and not the club. Transfers to other club members are not permitted.

Fees Include: 

• Certificates (as applicable) upon completion.
• One assessment where indicated.
• Study/resource materials.

 Does not include: 

• Replacement certificates or study/resource materials. There will be a charge associated to any replacement materials if requested by the learner.
• Re-assessment fees.
• Stationery and materials.