Streaming FAQs

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PPV Friendlies & Testimonials

How do I purchase the stream?

In order to purchase your stream, you need to be logged into your Our League account on the rugby-league.com website. You cannot purchase within the app.

To purchase the stream:

1.     Ensure you are logged into your Our League account, or create one if you don't already have one.

2.    Head to the Live Stream section.

3.     Click on the stream you wish to purchase.

4.     You should now have been redirected to the payment page.

5.     Please follow the payment process steps.

6.     Once you receive your order confirmation, you can now watch the match via the Our League app on the 'videos' section of the app home page, or via the website.

Can I watch the full match afterwards?

After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to purchasers of the stream. The payment used to validate your stream will give you automatic access to replays once they’re available.

 

2021 Season Card Codes

I Am A 2021 Season Card Holder. How Do I Redeem My Subscription?

All Betfred Super League and Betfred Championship clubs’ 2021 Season Card holders will be sent a code which can be redeemed to watch via Our League.

Most will be sent this code via the email address given when purchasing their Season Card. These emails will be distributed by your supported club prior to your clubs supported first 2021 fixture.

If your Season Card was purchased by someone else on your behalf using their email address, they will also receive the email code on your behalf.

For the small number of supporters who do not have a registered email address on their ticketing account, please contact your club with an up-to-date email address.

Each code can only be used only once. For Betfred Super League fans, your codes will allow streaming access to all home and away league matches of your supported club until Season Ticket Holders can return to the stadium. For the Betfred Championship, this only applies to home fans, away fans do not have the same access.

You will need a free Our League account to redeem the code. For more info on how to set up, please see the ‘Do I Need an Account’ section below.

To redeem your code:

1.     Ensure you are logged into your Our League account, or create one if you don't already have one.

2.    Head to the Live Stream section.

3.     At the top of the page, click on the promotional banner.

4.     You should now have been redirected to the code redemption site where you can find the code redemption box.

5.     Enter your code in the box which you have received from your club.

6.     You will receive a ‘Success’ message once your code is entered.

7.     You can now watch your club’s eligible matches via the Our League app on the 'videos' section of the app home page, or via the website.

**You cannot redeem your code via the Our League app. It must be redeemed via the steps above***

For more advice please email ourleague@streamamg.com

I Am A Non-Season Card Holder. How Do I Buy A Subscription?

At this time, passes are only available to Season Ticket Holders and only valid for your club supported matches. However, all Betfred Championship matches broadcast on Our League are available to buy.

Do I Need an Account?

All supporters will require a free Our League account to use our Matchday LIVE streaming service.

Many fans will already have an Our League Account set up, which can be used to log-in seamlessly between our website and app.

You can set up your account for free - it requires only a valid email address and a few minutes to set up.

Set up your free Our League account

Can I Watch the Full Match afterwards?

After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to purchasers of the stream. The payment used to validate your stream will give you automatic access to replays once they’re available.

 

Betfred Championship

How do I purchase the stream?

In order to purchase your stream, you need to be logged into your Our League account on the rugby-league.com website. You cannot purchase within the app.

Please note, home fans with season tickets will have access to these streams for free. Each club will distribute free codes to season ticket holders prior to their home Betfred Championship matches. Please refer to the ‘Redeeming 2021 Season Ticket Codes’ section.

When purchasing a stream, you’ll effectively be buying an access pass. This can be a ‘Match Pass’, for a specific game, a ‘Day Pass’ for all matches played on a certain day in the Betfred Championship, or a ‘Weekend Pass’, which gives you access to all matches played across that weekend on Our League in that particular competition.

To purchase the stream:

1.     Ensure you are logged into your Our League account, or create one if you don't already have one.

2.    Head to the Live Stream section.

3.     Click on the stream you wish to purchase.

4.     You should now have been redirected to the payment page.

5.     Please follow the payment process steps.

6.     Once you receive your order confirmation, you can now watch the match via the Our League app on the 'videos' section of the app home page, or via the website.

Can I Watch the Full Match afterwards?

After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to all who were given access to the live match, i.e. purchasers of the stream and season ticket holders. The process used to validate your stream will give you automatic access to replays once they’re available.

 

Betfred Challenge Cup

How do I purchase the stream?

In order to purchase your stream, you need to be logged into your Our League account on the rugby-league.com website. You cannot purchase within the app.

Please note, home fans with season tickets will have access to these streams for free. Each club will distribute free codes to season ticket holders prior to their home Betfred Challenge Cup matches. Please refer to the ‘Redeeming 2021 Season Ticket Codes’ section.

When purchasing a stream, you’ll effectively be buying an access pass. This can be a ‘Match Pass’, for a specific game, a ‘Day Pass’ for all matches played on a certain day in the Betfred Challenge Cup, or a ‘Weekend Pass’, which gives you access to all matches played across that weekend on Our League in that particular competition.

To purchase the stream:

1.     Ensure you are logged into your Our League account, or create one if you don't already have one.

2.    Head to the Live Stream section.

3.     Click on the stream you wish to purchase.

4.     You should now have been redirected to the payment page.

5.     Please follow the payment process steps.

6.     Once you receive your order confirmation, you can now watch the match via the Our League app on the 'videos' section of the app home page, or via the website.

Can I Watch the Full Match afterwards?

After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to all who were given access to the live match, i.e. purchasers of the stream and season ticket holders. The process used to validate your stream will give you automatic access to replays once they’re available.

 

How to Watch & System Requirements

How can I watch?

Our League membership is accessible on desktop and mobile devices. You can view via the Our League app on the 'videos' section of the app home page, or via the website.

If you are accessing the match stream on a mobile device such as a smartphone or tablet, we strongly recommend that you do so via the Our League Official App ensuring that your App is updated to the latest version.

Download the Our League Official App here:

Apple users can download the Our League Official app from the App Store

Android users can download the Our League Official app from Google Play

For our recommended settings and system operators, see below:

The RFL recommends members use the following operating systems and browsers which are fully supported for live content.

This will ensure you enjoy the best experience when live streaming video or listening to live audio commentary.

We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria.

Desktop

PC

Operating systems: Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1, Windows 10 and later new Windows releases

Browsers: the latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome

Mac

Operating systems: Mac OS X v10.12 Sierra, or later

Browsers: the latest versions of Safari, Mozilla Firefox and Google Chrome

Please note: supporters who have upgraded to the latest version of OS X (Mojave) or have otherwise upgraded to Safari 12may have issues with live content in Safari – please use latest versions of Firefox and Chrome in this case. Internet Explorer and Opera are not supported.

Mobile Devices

Please note that, in line with RFL regulations, supporters must use the Our League Official App to watch live match streams.

Android

Operating systems: 19+ (Kitkat 4.4 and above)

Apple iPhone and iPad

Operating systems: the latest two iOS versions (currently 12 and 13)

For more advice, please email ourleague@streamamg.com

Which browsers/devices does streaming work on?

Live video streams can be accessed across desktop, tablet and mobile devices with up-to-date browsers or via the official Our League app on mobile or tablet.

If you are unsure whether your technology will be supported, please contact ourleague@streamamg.com with your device and browser details. Your browser should be one of the latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome or Safari.

Internet Explorer and Opera are not supported for Live Video.

You can check if your browser is the most up to date version below:

Google Chrome (recommended)

Edge

Mozilla Firefox

Safari – make sure your iOS device is up to date and no software updates need to be completed

Still having issues? Please email support at ourleague@streamamg.com

Can I cast the match onto my TV?

As part of our ongoing improvement of the Our League app, users can now cast their screen onto their TV via series of casting devices/Smart TV functionality.

For more information on how to do this, click here.

 

Requests for Refunds

How do I request for a refund?

By purchasing a stream through the Our League platform, you will not be eligible for a refund unless the purchaser can prove that the loss of stream was due to an error by the Broadcaster and that error was within the Broadcaster’s control. An example of an error outside the Broadcaster’s control would be where the Match Owner or Venue Operator operates a feed that conflicts with the Broadcaster’s output.

In order to claim a refund, the purchaser will have to show:

(a)            The stream failed

(b)           Why the stream failed

(c)            For how long the stream failed

(d)           Proof of purchase of stream

No refund will be available to any person provided that at least half of the Match is available on the stream.

No refunds will be eligible on Day/Weekend Passes for games not played unless all games are not played that day/weekend

 

 

To request a refund please contact: ourleaguefeedback@rfl.uk.com

 

Contact Us

If you require assistance with your purchase or stream please e-mail ourleague@streamamg.com and a member of the team will be back in touch. Please ensure first that you have read the FAQs and that any query is not already covered. Also, please ensure your device meets the system requirements outlined in the FAQs.