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Covid 19 (Coronavirus) Ticketing FAQs

 

Public health considerations – for everyone - and particularly the most vulnerable in all our communities - are everyone’s priority.

The Rugby Football League and Super League are following and have always followed Government’s advice and will continue to do so. We are in constant contact with the relevant Government Departments who are informed by the national scientific and medical experts. 

All tickets purchased with RFL ticketing are subject to the standard terms and conditions of sale which can be found on our ticketing website

Please understand that due to the high volume of enquiries, our ticketing team is experiencing higher numbers of calls and emails at the current time and it may therefore take a little longer than normal for us to respond.  We will endeavour to respond to all our customers within 72 hours at this time.We are working remotely in line with the government restrictions and we appreciate your patience.

Click on the below links to take you to the relevant section:

ENGLAND MID-SEASON INTERNATIONALS

ENGLAND MID-SEASON INTERNATIONALS CODE OF CONDUCT

TICKET CREDIT FAQs

CHALLENGE CUP FINAL 2021

CHALLENGE CUP FINAL CODE OF CONDUCT

RUGBY LEAGUE ASHES SERIES

DACIA MAGIC WEEKEND

BETFRED SUPER LEAGUE GRAND FINAL

BETFRED CHAMPIONSHIP SUMMER BASH

CHALLENGE CUP SEMI-FINALS

OTHER MAJOR RUGBY LEAGUE EVENTS IN 2020

Magic Weekend

 

Dacia Magic Weekend

Dacia Magic Weekend 2021 has now been confirmed at James’ Park, Newcastle on 4 and 5 September. This decision follows the progress made in the roll-out of the Covid-19 vaccine, increasing the prospect of fans being able to attend in significant numbers.  

Any tickets purchased for 2020, and where a refund has not been requested, will be valid for Dacia Magic Weekend in 2021. We thank you for your continued patience, support and understanding at this uncertain time.

However, if given the revised dates you can no longer attend Dacia Magic Weekend on 4 and 5 September, applications for Refunds and Credit Notes are now open until 28 March 2021.

Please note that whilst every effort will be made to locate your seats in the same area for the 2021 Magic Weekend we cannot guarantee this this will be possible in all cases. Should your seats need to be relocated, they will be transferred to a location that matches the price band that you paid for the 2020 Magic Weekend. Additionally, if restrictions still apply at the time it may be required to convert all previously unreserved areas of the venue to reserved seating. This means that you may be required to remain in the same seat throughout the duration of the event where this was previously not the case.

Consequently, we have prepared some FAQs to provide you with some further information.

Will my 2020 ticket(s) be valid for Dacia Magic Weekend 2021?

Yes - as per the RFL ticketing terms and conditions, your existing tickets will remain valid for the event in 2021 and you don’t need to do anything.

What happens to my ticket(s) if I cannot attend the 2021 event?

We wrote to all ticket purchasers on 29 June 2020 when the 2020 event got cancelled. We then gave people an initial opportunity to claim a refund or credit note until 11 August 2020.

If you cannot attend the new dates of 4 and 5 September 2021, you have a further opportunity until 28 March 2021 to apply for a Refund. To do so, please follow the instructions in the section below.

To make it easier for customers who did not claim a refund in this time we transferred all tickets to the exact same seats for the 2021 event.

If I want the credit for a ticket(s) to another major 2021 Rugby League event this year or next what do I do?

To opt for this option correspondence relating to credit notes must be marked ‘MATCH CREDIT NOTE’ and e-mailed to 2020events@rfl.co.uk.

The request must be made by the person who purchased the tickets (account holder). The name and address of the person who made the original booking must be supplied in BLOCK CAPITALS for a credit note to be given. You must also include either your order or customer reference number and stipulate that you bought tickets for Dacia Magic Weekend.  As no tickets for 2020 events were issued you are not required to return any printed tickets.

To help us manage this process we ask that you make your credit request before 28 March 2021. All customers who request a match credit will be notified when it is available to redeem for a future event.

PLEASE NOTE: If a ticket purchaser did not claim a refund or credit note by midnight on 11 August 2020 the booking was transferred to Dacia Magic Weekend 2021, but is still available to refund or claim as a credit note due to the revised event date.

PLEASE NOTE: Credit Notes are not available via any other form of communication including other mailboxes or over the telephone. Where possible please refrain from calling our box office.  We are working remotely in line with the government restrictions and we appreciate your patience.

I already know I don’t want to attend the event in 2021. When can I request a refund?

Given the unprecedented circumstances, we understand that some fans may be eager to receive their money back as soon as possible. 

Ticket purchasers are able to apply for a refund from 10 February 2021 until 28 March 2021.

Correspondence relating to refunds must be marked ‘MATCH REFUNDS’ and e-mailed to 2020events@rfl.co.uk.

The request must be made by the person who purchased the tickets (account holder) and approved refunds will be authorised to the payment card only. The name and address of the person who made the original booking must be supplied in BLOCK CAPITALS for a refund to be given. You must also include either your order or customer reference number and stipulate that you bought tickets for Dacia Magic Weekend. As no tickets for 2020 events were issued you are not required to return any printed tickets.

PLEASE NOTE: If a ticket purchaser hasn’t claimed a refund or credit note by midnight on 28 March 2021 the booking will be transferred to Dacia Magic Weekend 2021.

PLEASE NOTE: Refunds are not available via any other form of communication including other mailboxes or over the telephone. Where possible please refrain from calling our box office.  We are working remotely in line with the government restrictions and we appreciate your patience.

How long will my refund take?

Please allow 28 days from the date of your request for the refund to appear in the account. If it still hasn’t appeared, please double check the card you have used for the payment. If this card has since expired or been cancelled please see above.

PLEASE NOTE: Refunds for multiple events or multiple days of events may appear separately in your account.

The card I used for payment has expired/been cancelled

Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 28 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

I haven’t received my refund yet

Please allow 28 days from the date of your request for the refund to appear in the account. If it still hasn’t appeared, please double check the card you have used for the payment. If this card has since expired or been cancelled please see above.

PLEASE NOTE: Refunds for multiple events or multiple days of events may appear separately in your account.

I have purchased tickets for an event with someone other than RFL Ticketing (eg. my club). How do I get a refund?

Please speak to the point of sale from where your ticket originates for further information. Clubs will operate their own refund policies, many of which can be found on Club websites and they will communicate further information for fans who have purchased directly with them.

I have purchased ticket(s) for the Dacia Magic Weekend via Group Sales, how do I get a refund?

As with all other fans we would like to offer you the option to keep your current tickets and attend the event in 2021. If you wish to take this option, you do not need to do anything at the moment and the Group Sales Team will be in touch with you when they return from furlough.

Alternatively, we will issue a refund.

To apply for a group sales refund please follow the process outlined above under ‘I already know I don’t want to attend the event in 2021. When can I request a refund?’

Can you compensate me on travel and/or accommodation expenses for events that are now cancelled?

As per the T&C’s of sale, unfortunately we cannot compensate anything beyond the cost of the tickets. In the event of a cancellation, this will be communicated at the earliest opportunity to give ticket holders as much notice as possible.

I have purchased Hospitality ticket(s) for Dacia Magic Weekend, how do I get a refund?

We would like to offer you the option to keep your current tickets and use them as a credit to be used for either Dacia Magic Weekend or Betfred Super League Grand Final in 2021, If you wish to take this option you do not need to do anything at the moment and the Hospitality Team will be in touch with you.

Alternatively, a refund can be requested by emailing enquiries@superleague.co.uk with the subject of the email marked as ‘HOSPITALITY REFUND’.

 

As previously, if no refund is requested by 28 March 2021 your booking will remain transferred for the 2021 Dacia Magic Weekend event.

Summer Bash calendar

 

Betfred Championship Summer Bash

 

The RFL has confirmed that the Betfred Championship Summer Bash, scheduled for May 30-31 at Blackpool FC, will not take place in that format - as an extra round of Championship fixtures - in 2020, because of the current public health situation and resulting suspension of the season. 

Fans who had already purchased tickets to Summer Bash were able to either claim a credit for a ticket to attend any major RFL or Super League event in 2020 or 2021, OR any England RLWC2021 match or the RLWC2021 Final. Alternatively, fans could request a refund.

Please note that refunds had to be requested by Mon 31 Aug and are no longer available. If you did not request a refund by that date, you will automatically receive a ticket credit.

Consequently, we have prepared some FAQs to provide you with some further information.

If I want the credit for a ticket(s) to another major Rugby League event this year or next what do I do?

You do not need to do anything. Your credit will be guaranteed on our system and available to use on your RFL Ticketmaster account from Wed 9 Sept. All supporters with credit will be notified in advance of when RFL and Super League major events in 2020 or 2021 are available to purchase.

How long will my refund take?

Please allow 28 days from the date of your request for your refund to appear in your account. We ask for you not to contact us as we work through your refund process. We are working remotely in line with the government restrictions and we appreciate your patience.

The card I used for payment has expired/been cancelled

Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 28 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

I haven’t received my refund yet

Please allow 28 days from the date of your request for the refund to appear in the account. If it still hasn’t appeared, please double check the card you have used for the payment. If this card has since expired or been cancelled please see above.

Can you compensate me on travel and/or accommodation expenses for events that are now cancelled?

As per the T&C’s of sale, unfortunately we cannot compensate anything beyond the cost of the tickets.

I have purchased ticket(s) for Summer Bash with someone other than RFL ticketing (i.e. my Club)

Please speak to the point of sale where your ticket originates from for further information. Clubs will operate their own refund policies, many of which can be found on Club websites and they will communicate further information for fans who have purchased directly with them.  Many Clubs have furloughed staff at the current time, and all will be working remotely in line with the government restrictions so please be patient.

Bolton-2

 

Challenge Cup Semi-Finals

Given the ongoing suspension of all Rugby League activity, and the current public health situation, the RFL wanted to advise you that the triple header of the Challenge Cup Semi Finals and the Women’s Challenge Cup Final will not take place as scheduled, on June 6 at The University Of Bolton Stadium.

Fans who had already purchased tickets to the Challenge Cup Semi Finals were able to either claim a credit for a ticket to attend any major RFL or Super League event in 2020 or 2021, OR any England RLWC2021 match or the RLWC2021 Final. Alternatively, fans could request a refund.

Please note that refunds had to be requested by Mon 31 Aug and are no longer available. If you did not request a refund by that date, you will automatically receive a ticket credit.

Consequently, we have prepared some FAQs to provide you with some further information.

If I want the credit for a ticket(s) to another major Rugby League event this year or next what do I do?

You do not need to do anything. Your credit will be guaranteed on our system and available to use on your RFL Ticketmaster account from Wed 9 Sept. All supporters with credit will be notified in advance of when RFL and Super League major events in 2020 or 2021 are available to purchase.

How long will my refund take?

Please allow 28 days from the date of your request for your refund to appear in your account. We ask for you not to contact us as we work through your refund process.  We are working remotely in line with the government restrictions and we appreciate your patience.

The card I used for payment has expired/been cancelled

Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 28 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

I haven’t received my refund yet

Please allow 28 days from the date of your request for the refund to appear in the account. If it still hasn’t appeared, please double check the card you have used for the payment. If this card has since expired or been cancelled please see above.

Can you compensate me on travel and/or accommodation expenses for events that are now cancelled?

As per the T&C’s of sale, unfortunately we cannot compensate anything beyond the cost of the tickets.

Wembley winner

 

Challenge Cup Final 2021

The RFL is pleased to confirm that tickets are now on sale for the 2021 Challenge Cup Final, which will take place at 3pm on Saturday 17 July 2021 at Wembley Stadium.

With our Early Bird 25% OFF offer, you can buy now with tickets from only £15 Adults and £3.75 U16s. Should fans not be permitted to attend the 2021 Cup Final, all ticket buyers will be able to request a full refund of the ticket price paid.

The RFL and Wembley National Stadium Limited are committed to ensuring the health and safety of spectators at the Challenge Cup Final 2021, and to providing as safe and suitable an environment as possible at the event. By purchasing tickets for the 2021 Cup Final you will be agreeing to the Covid-19 Code of Conduct for the event, which you can view here.

NHS Track and Trace

Please note that due to current Covid-19 restrictions and to comply with Wembley Stadium protocol and NHS Track and Trace, we require all 2021 Cup Final ticket purchasers to:

Provide your name and contact details at the point of purchasing your tickets

- If purchasing tickets for others, provide the name and contact details for each member of the group – the RFL will email you in advance of the event for this info. Failure to provide contact info for each ticket purchased will result in your tickets being voided and your ticket purchase being refunded

If you wish to buy 2021 Cup Final tickets, please be aware of the following additional FAQs related to your purchase.

How many tickets are available?

Due to Covid-19 restrictions, at this stage we are selling the event on the basis that the stadium will require to be socially distanced. As a result, we have an initial 17,000 tickets available to buy for the 2021 Cup Final and we expect that this total will be increased in the coming months. Please note that there is a maximum limit of ten tickets per customer. For larger bookings, contact our Group Sales Manager at shaun.tennant@rfl.uk.com or on 07891 309 193. 

Can I choose my seats?

You cannot choose your seats and instead you can buy tickets at different pricing categories. Tickets for the 2021 Cup Final are sold on a best available basis and you will be allocated your seats by the RFL at a later stage. There is currently no expectation that the ability to choose your own seats will be available ahead of the event. However, if this changes, the choose seats feature will be added to the RFL ticketing website and we will notify supporters via email. 

How long does the early bird offer last for?

If you buy now, you can receive our Early Bird pricing and receive 25% OFF your ticket purchase. The Early Bird offer is live now and will end at 3pm on Monday 1st March, at which stage tickets will move to full price.

When and how will i receive my tickets?

All tickets for the 2021 Cup Final will be Print at Home. No tickets will be posted to mailing addresses. When you buy your tickets, you will not receive your Print at Home tickets at that time. The RFL will allocate your seats and you will be sent your Print at Home tickets at a later stage. If you have not received your email with your Print at Home tickets two weeks before the event, please contact ticketing@rfl.co.uk.  

Will I need an email address to purchase tickets?

Yes, email addresses will now be a mandatory part of the ticket buying process. Not only for Print at Home tickets but also to comply with Track & Trace regulations (see above). Customers must supply an email address on every booking, even those by telephone to our Box Office. If you do not have an email address you can register free to many domains and this only takes a matter of minutes. Or seek permission from a friend or family member to utilise their email address for booking and Track & Trace purposes.

Will my exisiting 2020 cup final ticket(s) be valid for the 2021 cup final?

If you chose to transfer your 2020 Cup Final tickets to the 2021 Cup Final, your tickets are still valid and you will be allocated new seats and the usual T&C’s of sale will apply. Please note that whilst every effort will be made to locate your seats in the same area for the 2021 Cup Final, we cannot guarantee that this will be possible in all cases. Should your seats need to be relocated, they will be transferred to a location that matches the price band that you paid for the 2020 Cup Final.

Will my seat be socially distanced?

If Govt. restrictions still apply at the time of the 2021 Cup Final, your stadium seating may be subject to social distancing.

Can I use ticket credits to buy 2021 cup final tickets?

Yes, you can. The amount you currently have credited will appear on your RFL Ticketing home screen and your credit can be applied before completing your purchase. You can use as little or as much of your credit on a transaction as you wish and pay any remaining balance with a credit/debit card. However, please ensure that your credit is applied prior to completion of the sale as we are unable to action retrospectively. If you are a customer with accessible ticketing requirements, you can also use the credit by speaking to a member of our Box Office.

Will I receive a refund if fans are not allowed into the stadium?

Yes, should fans not be permitted in the stadium at the 2021 Cup Final, you will be able to request a full refund of the ticket price that you paid.  

Please note that should Govt. restrictions change, we will amend these FAQs and contact all ticket buyers if the restriction changes affect their 2021 Cup Final attendance.

171202AusvEngRLWCFinal_55

 

Rugby League Ashes Series

The Rugby Football League and the Australian Rugby League Commission have confirmed the cancellation of the Rugby League Ashes Series that was scheduled to be held in England this October and November.

Given the continued complications surrounding global travel, and the need to extend the domestic season in both hemispheres because of the significant disruption caused by the Coronavirus pandemic, the governing bodies have agreed to take an early decision to allow greater certainty for players and supporters.

However both the RFL and the ARLC remain committed to the revival of the great Rugby League tradition of the Ashes - which was first contested in 1908 and had been due to be revived after a 17-year absence for its 40th edition in 2020 – and the Kangaroo tour.

With the Rugby League World Cup to be held in England in 2021, discussions have already been opened on the potential for the Kangaroos returning for a three-Test Ashes series, possibly as soon as 2022.

Fans who had already purchased tickets to the RL Ashes were able to either claim a credit for a ticket to attend any major RFL or Super League event in 2020 or 2021, OR any England RLWC2021 match or the RLWC2021 Final. Alternatively, fans could request a refund.

Please note that refunds had to be requested by Mon 31 Aug and are no longer available. If you did not request a refund by that date, you will automatically receive a ticket credit.

We have prepared some FAQs to provide you with some further information.

How long will my refund take?

Please allow 28 days from the date of your request for your refund to appear in your account. We ask for you not to contact us as we work through your refund process.  We are working remotely in line with the government restrictions and we appreciate your patience.

PLEASE NOTE Refunds for multiple events or multiple days of events may appear separately in your account.

If I want the credit for a ticket(s) to another major Rugby League event this year or next what do I do?

You do not need to do anything. Your credit will be guaranteed on our system and available to use on your RFL Ticketmaster account from Wed 9 Sept. All supporters with credit will be notified in advance of when RFL and Super League major events in 2020 or 2021 are available to purchase.

The card I used for payment has expired/been cancelled

Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 28 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

I haven’t received my refund yet

Please allow 28 days from the date of your request for the refund to appear in the account. If it still hasn’t appeared, please double check the card you have used for the payment. If this card has since expired or been cancelled please see above.

 

PLEASE NOTE Refunds for multiple events or multiple days of events may appear separately in your account.

Can you compensate me on travel and/or accommodation expenses for events that are now cancelled?

As per the T&C’s of sale, unfortunately we cannot compensate anything beyond the cost of the tickets. 

DSC_4990

 

Betfred Super League Grand Final

The Betfred Super League Grand Final 2021 has been confirmed at Old Trafford, Manchester on 9 October.

Any tickets purchased for 2020, and where a refund has not been requested, will be valid for the Grand Final in 2021. We thank you for your continued support and understanding at this uncertain time.

Under the current Government guidelines events taking place after 21 June should plan to go ahead with little to no restrictions. However, please note that should circumstances change then whilst every effort will be made to locate your seats in the same area for the 2021 Betfred Super League Grand Final we cannot guarantee this that this will be possible in all cases; for instance, if social distancing rules are reintroduced. Should your seats need to be relocated, they will be transferred to a location that matches the price band that you paid.

Consequently, we have prepared some FAQs to provide you with some further information.

Will my 2020 ticket(s) be valid for the 2021 Grand Final?

Yes, your existing tickets will remain valid for the event in 2021 and you don’t need to do anything.

Please note that whilst every effort will be made to locate your seat(s) in the same area for the 2021 Betfred Super League Grand Final, we cannot guarantee this will be possible in all cases. Should your seats need to be relocated, they will be transferred to a location that matches the price band that you paid for the 2020 Grand Final. In addition, if Government restrictions still apply at the time of the 2021 Grand Final, your stadium seating may be subject to social distancing.

Can I use ticket credit to buy 2021 Betfred Super League Grand Final tickets?

Yes, you can although tickets are not currently on sale. The amount you currently have credited will appear on your RFL Ticketing home screen and your credit can be applied before completing your purchase. You can use as little or as much of your credit on a transaction as you wish and pay any remaining balance with a credit/debit card. However, please ensure that your credit is applied prior to completion of the sale as we are unable to action retrospectively. If you are a customer with accessible ticketing requirements, you can also use the credit by speaking to a member of our Box Office.

How can I get a Group discount?

In order to receive a discount for group bookings, please contact Groups@SuperLeague.co.uk or call the ticket box office. A 20% discount will be applied to group bookings of 6 to 14 people, and a 40% discount when purchasing for groups of 15 or more. There are no group discounts available for Category 1 seats, and a maximum of 20% discount on any Category 2 seats, even when buying for 15 or more people.  

TICKET CREDIT FAQs

Customers that received RFL ticketing account credit as opposed to a cash refund can follow the FAQ’s below for further information on how this can be used for a variety of events.

When will I receive my credit?

Customers who requested credit following the cancellation of Summer Bash, Challenge Cup Semi-Finals, RL Ashes and Dacia Magic Weekend can access their credit from Wednesday 10th September. Customers who requested a credit following the announcement regarding the Challenge Cup Final being played behind closed doors can access this from Friday 23rd October.

What can I use my credit for?

Credit can be used for any RFL or Super League event in 2020 or 2021 with details of future events expected to be announced in due course.

When can I spend my credit?

Credit customers were permitted access to the RLWC2021 priority window which opened on September 21st and closed on October 1st. As above if you wish to instead use your credit on a future RFL/Super League event please be patient as further details are announced.

How do I use my credit?

Credits should be used online via your RFL ticketing account. The amount you currently have credited will appear on your homescreen and can be applied before completing your purchase. You can use as little or as much of your credit on a transaction as you wish and pay any balance with a credit/debit card. However, please ensure this is applied prior to completion of the sale as we are unable to action retrospectively. If you are a customer with accessible ticketing requirements you can also use the credit by speaking to a member of our box office.

I've decided I no longer want a credit

All refunds had to be requested by Monday 31st August. At that point customers were given credit to use on the events listed above. Refunds are no longer available.

I have purchased RLWC2021 tickets with my credit but cannot select my seat. What next?

All RLWC2021 tickets purchased with credit will be handed over to the RLWC2021 team post priority window closing on Thursday 1st October. You will be contacted by the team after this date, who will allocate a seat and be able to discuss any requirements you may have.

Does my credit expire?

All credit must be used by the end of the 2021 Rugby League season. After this point you will no longer be able to utilise account credit for events.

 

CHALLENGE CUP FINAL 2021 COVID-19 CODE OF CONDUCT

 

The RFL and Wembley National Stadium Limited are committed to as far as possible ensuring the health and safety of spectators at the Coral Challenge Cup Final 2021, and to providing as safe and suitable an environment as possible during the COVID-19 pandemic. By attending the Coral Challenge Cup Final 2021 at Wembley Stadium, you are agreeing to comply with the following COVID-19 Spectator Code of Conduct, including the NHS Track and Trace measures set out below.

Any breach of this Code of Conduct may result in you being removed from the stadium and may result in a ban or suspension from attending future events at Wembley Stadium.

 

By purchasing tickets, you and your party are agreeing to the following:  

-       Do not enter the venue if you are unwell or displaying any Covid-19 symptoms – details here

-       Do not travel to the venue if you reside in an area where a lockdown is in place at the time of the event

-       Only attempt to access the venue with a valid match ticket purchased either directly with RFL Ticketing or an approved retail vendor such as an RL club – tickets purchased elsewhere will not be valid, details here

-       Arrive at least one hour before kick-off to go through all the necessary entry procedures

-       Do not bring any bag into the stadium unless it adheres to Wembley Stadium regulations. Details of Wembley’s restricted bag policy can be found here 

-       Ensure that you wear a face covering at all times, even when seated in the stadium bowl. If you (or a member of your group) are exempt from wearing a face covering for medical or other reasons, please contact Wembley’s Customer Engagement Team in advance of the event, details of which can be found here, to arrange the collection of a ‘face covering exempt’ lanyard on the event day or speak to a member of Wembley’s Customer Engagement Team, or a stadium steward on arrival at the stadium

-       At all times and in all parts of the stadium, including toilets and concessions, observe social distancing and avoid close contact with others not in your social bubble wherever possible

-       Remain in your allocated seat wherever possible. If you need to leave, wait until the gangway is clear or step into the new dedicated passing bays to allow others to move safely past you

-       When on the stadium’s internal concourse, be aware of the movements of others at all times. When moving past other spectators generally, avoid face to face contact wherever possible

-       Maintain good hand hygiene and use the sanitiser dispensers provided. Avoid touching your face, handles or railings whenever possible

-       Always cover your mouth if needing to cough or sneeze

-       Avoid hugs, high-fives and any close contact with people who are not within your social bubble and take care when shouting, singing or celebrating

-       Be aware that all payments inside the stadium are contactless. No cash will be taken

-       When travelling to and from the stadium, follow all guidance and rules in respect of the use of public transport, details of which can be found here

-       Follow all instructions and signage in the stadium, including instructions from stewards and other stadium personnel

NHS Track and Trace Measures

To assist with NHS Track and Trace requirements, you must:

-       Provide your name and contact details at the point of purchasing your tickets

-       If purchasing tickets for others, provide the name and contact details for each member of the group – the RFL will email you in advance of the event for this info. Failure to provide contact info for each ticket purchased will result in your tickets being voided and your ticket purchase being refunded

It may be necessary to make changes to this Code of Conduct at short notice and you must comply with any amendments.

All other ticketing and venue T&Cs and policies remain in place and must also be adhered to.

 

ENGLAND MID-SEASON INTERNATIONALS

 

The RFL is pleased to confirm that tickets are now on sale for the England Mid-Season Internationals.

On Friday 25 June at the Halliwell Jones Stadium in Warrington, in a double-header England Women will take on Wales Women (KO 6pm) and England Men’s will face the Combined Nations All Stars (KO 8pm). Then on Saturday 26 June at EIS Sheffield, England Wheelchair will face Wales Wheelchair (KO TBC).

With England Supporters Club membership, you can get £5 off your tickets for each event.  

Should Govt. restrictions mean that fans are permitted to attend either event, all ticket buyers will be able to request a ticket credit or a full refund of the ticket price paid.

The RFL and its host venues for these events are committed to ensuring the health and safety of spectators, and to providing as safe and suitable an environment as possible. By purchasing tickets for either of these events, you will be agreeing to the Covid-19 Code of Conduct for the event, which you can view below.

NHS Track and Trace

Please note that due to current Covid-19 restrictions and to comply with NHS Track and Trace, we require all match attendees for both events to:

Provide your name and contact details at the point of purchasing your tickets

- If purchasing tickets for others, nearer the time of your event you may need to provide the name and contact details for each member of your group – the RFL will email you in advance of the events for this info. If this info is required, failure to provide contact details for each ticket purchased will result in your tickets being voided and your ticket purchase being refunded

If you wish to buy tickets for either event, please be aware of the following additional FAQs related to your purchase.

 

How many tickets are available?

Due to Covid-19 restrictions, at this stage we are selling a limited number of tickets for each event. Should restrictions ease, we will release further batches of tickets in the coming weeks and months. Please note that there is a maximum limit of ten tickets per customer. For larger bookings, please contact our Group Sales Manager at shaun.tennant@rfl.uk.com or on 07891 309 193. 

Can I choose my seats?

You cannot choose your seats and instead you can buy tickets at different pricing categories. Tickets for each event are sold on a best available basis and you will be allocated your seats by the RFL at a later stage. There is currently no expectation that the ability to choose your own seats will be available ahead of each event. However, if this changes, the choose seats feature will be added to the RFL ticketing website and we will notify supporters via email. 

How do I claim my £5 off as an England Supporters Club member?

If you have purchased an England Supporter Club membership, you will be able to choose your tickets at the reduced rate. Please note that the £5 discount is applied per ticket and for the number of England Supporter Club memberships linked to your purchase. To add friends or family who are England Supporter Club members to your Network, on the RFL Ticketing homepage choose ‘My Account’, then ‘Network’ and ‘Add Member’. When you buy your tickets for either event, you will then be able to choose the lower price point for any friends or family added who are England Supporters Club members.

When and how will I receive my tickets?

When you buy your tickets, you will not receive your printed tickets at that time. The RFL will allocate your seats and you will be sent your tickets at a later stage. If you have not received your tickets two weeks before the event, please contact ticketing@rfl.co.uk.  

Will I need an email address to purchase tickets?

Yes, email addresses will now be a mandatory part of the ticket buying process to comply with NHS Track & Trace regulations (see above). Customers must supply an email address on every booking, even those by telephone to our Box Office. If you do not have an email address you can register free to many domains and this only takes a matter of minutes. Or seek permission from a friend or family member to utilise their email address for booking and NHS Track & Trace purposes.

Will my seat be socially distanced?

If Govt. restrictions still apply at the time of these events, your match tickets may be subject to social distancing.

Can I use ticket credits to buy tickets for these events?

Yes, you can. The amount you currently have credited will appear on your RFL Ticketing home screen and your credit can be applied before completing your purchase. You can use as little or as much of your credit on a transaction as you wish and pay any remaining balance with a credit/debit card. However, please ensure that your credit is applied prior to completion of the sale as we are unable to action retrospectively. If you are a customer with accessible ticketing requirements, you can also use the credit by speaking to a member of our Box Office.

Will I receive a refund if fans are not allowed back into the stadium?

Yes, should fans not be permitted in the stadium at either of these events, you will be able to request a ticket credit or a full refund of the ticket price that you paid.  

Please note that should Govt. restrictions change, we will amend these FAQs and contact all ticket buyers if the restriction changes affect their attendance at either event.

 

ENGLAND MID-SEASON INTERNATIONALS COVID-19 CODE OF CONDUCT

The RFL and its host venues for the England Mid-Season Internationals are committed to as far as possible ensuring the health and safety of spectators, and to providing as safe and suitable an environment as possible. By attending an England Mid-Season International, you are agreeing to comply with the following Covid-19 Spectator Code of Conduct, including the NHS Track and Trace measures set out below.

 

Any breach of this Code of Conduct may result in you being removed from the stadium and may result in a ban or suspension from attending future RFL events.

 

By purchasing tickets, you and your party are agreeing to the following:  

-       Do not enter the venue if you are unwell or displaying any Covid-19 symptoms – details here

-       Do not travel to the venue if you reside in an area where a lockdown is in place at the time of the event

-       Only attempt to access the venue with a valid match ticket purchased directly with RFL Ticketing – tickets purchased elsewhere will not be valid, details here

-       Arrive at least one hour before kick-off to go through all the necessary entry procedures

-       Ensure that you wear a face covering at all times, even when seated in the stadium, unless you (or a member of your group) are exempt from wearing a face covering for medical or other reasons

-       At all times and in all parts of the stadium, including toilets and concessions, observe social distancing and avoid close contact with others not in your social bubble wherever possible

-       Remain in your allocated seat wherever possible. If you need to leave, observe social distancing as best as possible

-       When on the stadium’s internal concourse, be aware of the movements of others at all times. When moving past other spectators generally, avoid face to face contact wherever possible

-       Maintain good hand hygiene and use the sanitiser dispensers provided. Avoid touching your face, handles or railings whenever possible

-       Always cover your mouth if needing to cough or sneeze

-       Avoid hugs, high-fives and any close contact with people who are not within your social bubble and take care when shouting, singing or celebrating

-       When travelling to and from the stadium, follow all Govt. guidance and rules in respect of the use of public transport

-       Follow all instructions and signage in the stadium, including instructions from stewards and other stadium personnel

NHS Track and Trace Measures

Please note that due to current Covid-19 restrictions and to comply with NHS Track and Trace, we require all match attendees for both England Mid-Season Internationals to:

-       Provide your name and contact details at the point of purchasing your tickets

-       If purchasing tickets for others, nearer the time of your event you may need to provide the name and contact details of each member of your group – the RFL will email you in advance of the events for this info. If this info is required, failure to provide contact details for each ticket purchased will result in your tickets being voided and your ticket purchase being refunded.

It may be necessary to make changes to this Code of Conduct at short notice and you must comply with any amendments.

All other ticketing and venue T&Cs and policies remain in place and must also be adhered to.